🛡️ Privacy Policy – Cleaning Now Your privacy matters to us. At Cleaning Now, we are committed to protecting your personal information and handling it with transparency and care. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data in accordance with the Privacy and Data Protection Act 2014 (Vic) and the Australian Privacy Principles (APPs).

1. What We Collect We may collect personal information directly from you when you:

• Book a service

• Fill out a contact or enquiry form

• Interact with us by phone, email, or on social media

  This may include your:

• Full name

• Email address

• Phone number

• Address (for service purposes)

• Other relevant details related to your booking or enquiry

2. Why We Collect It?

We only collect personal information that is necessary to:

• Provide and manage our cleaning services

• Respond to your enquiries and provide quotes

• Send service updates, confirmations, or relevant communications

• Improve your experience with us

3. How We Use & Disclose Your Info:

We will never sell your personal data. Your information is only shared with trusted third-party service providers who help us deliver our services (e.g. payment platforms, booking systems), and only where they meet strict privacy standards. We may also disclose your information if required by law or to protect our legal rights.

4. Data Security:

We take reasonable precautions to secure your personal information from loss, misuse, or unauthorised access. While we use encryption and secure systems, please note that no online transmission is ever 100% secure.

5. Access & Corrections:

You have the right to request access to your personal information and ask for corrections if you believe it is inaccurate or incomplete. To do this, please contact us at [email protected].

6. Feedback or Complaints:

If you have any concerns about how we’ve handled your information, please get in touch. We take privacy seriously and will investigate and respond to your concerns promptly.

7. How Long We Keep Your Info:

We keep your personal information only as long as necessary to fulfil its purpose. Once it’s no longer needed, we take steps to securely delete or anonymise it.

8. Overseas Disclosure:

If we ever need to transfer your personal data outside of Australia, we ensure it’s protected under safeguards aligned with APP 8.

9. Cookies & Website:

Tracking Our website may use cookies to enhance your experience. These small files help us understand how visitors use our site. You can manage your cookie preferences in your browser settings.

10. Policy Updates:

We may update this Privacy Policy occasionally to reflect changes in our business or legal requirements. The latest version will always be available on our website with the effective date.

📩 Contact Us If you have any questions about this policy, reach out to us at: Email: [email protected]

Thank you for trusting Cleaning Now. Your privacy and peace of mind matter to us.